Privacy Policy

How We Guarantee Your Privacy

This Site has security measures in place to help reduce the risk of loss, misuse, and alteration of the information under our control. When you place orders or access your account information, we use a secure sockets layer (SSL) protocol, which encrypts all information during transmission. All of the customer data we collect is similarly protected against unauthorized access. We also employ other physical, managerial, and technical safeguards to preserve the integrity and security of personally identifiable information in our control. Nevertheless, in spite of our efforts to prevent third parties from intercepting or accessing your information (whether stored on our servers or during transmission), we do not promise, and you should not expect, that your personal information or communications will always remain private.

International Customer Privacy.

To fill international orders, Arowana Pets partners with Borderfree, Inc, DHL, and FedEx. (formerly FiftyOne). Borderfree and co. will carefully process your personal information with at least the same level of privacy protection consistent with the former U.S. – Canada – EU-Asia Safe Harbor Privacy Principles and the U.S. Swiss Safe Harbor Privacy Principles established by the U.S. Department of Commerce. Borderfree also agrees not to sell, transfer, or otherwise use your information other than for processing international shipments.


Be advised, no security safeguards or standards are guaranteed to provide 100% security. You should always use appropriate self-protection measures and practice safe browsing on all websites. For more information on how you can securely shop with us, please review our Security Tips by clicking here. The National Cybersecurity Alliance also provides comprehensive information to stay safe online.

Additionally, sometimes bad actors attempt to use our brand to create fake web pages, send fake texts or emails, and conduct other illegal activities to commit fraud or attempt to breach consumers’ security. We actively monitor for these illegal scams and shams. We provide Consumer Protection Alerts in our Customer Protection Center (CPC) as we learn of these activities. If you receive anything with the Arowana Pets Farm brand that seems suspicious, you can check or contact our support service. We provide customer assistance 24/7.